FLOWERS AND MORE SCREEN PRINTING POLICY
Please e-mail second page to your sales
Representative or firstname.lastname@example.org
Our minimum is 25 pieces per style for Custom Printing and Contract Printing. For the design studio, our minimum is 12 pieces.
We require all orders to be paid in FULL. If payment is not made, the order will NOT be processed. We accept major credit cards visa, mastercard, discover, american express, and Certified Funds. We do NOT accept personal checks. If order is being shipped, shipping address must match the billing address of the card used to placed the order.
Work Order Form
All orders MUST be submitted with a Flowers and More Printing work order form. Orders will NOT be taken without the work order form.
All artwork must be submitted in an illustrator, Coral Draw or Photoshop format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator, make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized, we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes. Based on case by case situation, a $40.00 an hour art fee for correcting files may be applied. With a minimum of $40.00.
WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. A link will be sent to your e- mail with the digital mock-up. The digital mock-up must be approved by typing your name on the designated area within 24 hours, or comment with any changes. If you do not approve the mock up within 24 hours, your order may be delayed. After digital mock-up is approved, there will be no changes.
Approval is sent on a standard midde size t-shirt. (Actual size of t-shirt will vary depending on your order.)*Note: Deluxe is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, placement, spelling and product information.
Changes to your Order
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken.
Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.
All orders are final. If a cancellation is made after an order has been placed, you will be subject to a 20% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Note:*If your order is a Rush there are no changes allowed after your order has been placed.
Damages & Under Runs
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Flowers and More is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Flowers and More is also not liable for inconsistencies in discharge printing due to fabric, dye and/or fabric content. Flowers and More is not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles.
Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.
Turnaround time & Due Dates
Our turnaround is usually 5-10 business days. If we are extremely busy, our turn around can vary from 7-15 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available.) Please contact us if you need a rush order.
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